For any questions, comments, or concerns about your order check out our FAQ's found below or submit a CONTACT FORM.
Our social media DMS are not regulated. 

 

How Long Will it Take To Get my Jewelry?

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with expedited shipping selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All pre-orders placed will be fulfilled within 4 weeks, we will try our best to get our OOS (Out of Stock) products to you as quickly as possible.

What material are the necklaces made of?

18k Gold Plated: Method of depositing a thin layer of gold over the jewelry

 **For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. However, we do offer replacements for jewelry for a fee. Please contact our customer service team for further details at contact@zyphyrjewelry.com to confirm eligibility and we will send you a free estimate. 

Customer Care:

Avoid wetting, sweating, and sleeping with your jewelry to maintain its color and form for a longer time. Jewelry worn in the shower will not rust, however, if handled with care they may last for years.                        

Customer Returns:

Unfortunately, 

Once placed, all orders are considered final and may not be changed or canceled. Please ensure all info is correct before submitting your order. Zyphyr Jewelry reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

All sales are final. We do not accept returns, exchanges or refunds. Please note, Zyphyr Jewelry reserves the right to refuse any returns at any time.

Damages?

Please email contact@zyphyrjewelry.com within 7 days of your purchase if you notice anything wrong with your order. 

What if my necklace does not fit?

Please Email us immediately after you order your necklace if you would like to request for your necklace to be a longer length. Our chains are usually 10-24 inches long, however you can request for a longer chain if your jewelry is eligible.

How much is USA shipping?

All orders are shipped via United States Postal Service (USPS). The following shipping methods are in effect during this time:

Shipping Method Arrival
Ground Shipping 2-8 business days, depending on location
Expedited Shipping 2-4 business days

 Do you ship internationally? 

We do ship worldwide! Rates for International orders may vary depending on country. 

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code.

What if I put in my wrong address?

If you have provided an incorrect address and your order has not been shipped yet, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A $5 fee for repostage will be charged for your items to be sent to you again.

Please email Contact@zyphyrjewelry.com with any questions or concerns.

What if my package is lost/damaged?

Zyphyr Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express, Paypal, Visa, Afterpay, ApplePay. Please let us know if you have any questions.

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. ZYPHYR JEWELRY is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.